Project Description

For learners that want to increase awareness and understanding of topics such as meeting customer needs, giving a great customer experience, learning from feedback and promoting products and services.
The programme covers many issues, including the legislation, policies and procedures followed in providing customer care, learning from feedback and promoting products and services.
  • Unit 1 – Understanding the organisation
  • Unit 2 – Prepare to deliver excellent customer service
  • Unit 3 – Communication in the customer service role